Return & Refund Policy

At Servant Store, we want you to shop with confidence. We aim to provide quality products and a smooth shopping experience. However, if you receive a product that is damaged, defective, incorrect, or otherwise qualifies under our return conditions, we are here to help.

Please read this policy carefully before submitting a return, replacement, or refund request.

1. 30-Day Return Policy

You may request a return within 30 days from the date you receive your product.

To be eligible for a return, the product should generally:

Be unused and in its original condition
Be free from damage caused after delivery
Be returned with its original packaging, where applicable
Include all accessories, parts, manuals, tags, or complimentary items received with it
Not show signs of misuse, washing, installation damage, or unusual wear and tear

Every return request is subject to verification by the Servant Store team.

2. Damaged Product Received

If you receive a product that is damaged, broken, or physically defective, please contact us as soon as possible after receiving it.

For quicker verification, we may request:

Your order number
Clear pictures or a video of the damaged product
Pictures of the outer parcel and shipping label, where required

Please keep the product and its packaging safe until your claim has been reviewed.

3. Wrong Product Delivered

If you receive a product different from the one you ordered, please contact our customer support team with your order details and clear pictures of the received product.

Once the issue is verified, we may arrange an appropriate solution, which may include:

Replacement with the correct product
Exchange, where applicable
Refund, if replacement is not possible

4. Defective or Faulty Products

If a product has a manufacturing defect or does not function properly under normal use, please contact us within the applicable return period.

Our team may ask for pictures, a video, or other relevant details to understand and verify the issue.

After verification, we may offer a replacement, repair where applicable, exchange, or refund, depending on the nature of the issue and product availability.

5. How to Request a Return

The process is simple:

Step 1: Contact Us
Contact the Servant Store customer support team and provide your order number and the reason for your request.

Step 2: Verification
Our team will review your request and may ask for pictures, videos, or additional information.

Step 3: Return Instructions
If your request is approved, we will guide you through the return process and provide the necessary instructions.

Step 4: Pack the Product Safely
Pack the product properly, preferably in its original packaging, along with all applicable accessories and contents.

Step 5: Inspection and Resolution
Once we receive the returned product, it may be inspected to confirm its condition. After approval, we will process the applicable replacement, exchange, or refund.

Please do not send a product back without contacting us first and receiving return instructions.

6. Refund Policy

Once a returned product is received and approved after verification or inspection, the refund process will be initiated.

Please note:

Refunds are issued for eligible and approved returns only.
The refund will normally cover the product value, subject to the circumstances of the case.
Delivery, courier, or handling charges may not be refundable unless the return is due to an error or fault on the part of Servant Store.
Refund processing time may vary depending on the payment method and verification process.
For Cash on Delivery orders, the refund method will be communicated and agreed upon with the customer.

We always try our best to resolve genuine customer concerns fairly and promptly.

7. Replacement Policy

A replacement may be offered when:

A wrong product was delivered
The product was received damaged
The product has a verified manufacturing or functional defect
An eligible return is approved and a replacement is preferred

Replacement is subject to product availability. If the same product is unavailable, we may offer an alternative solution such as an exchange or refund.

8. Items That May Not Qualify for Return or Refund

A return, replacement, or refund request may not be accepted if:

The request is made after the 30-day return period
The product has been used beyond reasonable inspection
The product is damaged due to customer misuse, negligence, or mishandling
Required accessories, parts, or other included items are missing
The product shows damage caused by improper installation or use
The issue is due to normal wear and tear
The returned item does not match the product originally delivered by Servant Store

Certain products may also have special return conditions due to their nature, hygiene requirements, or other applicable reasons. Any such conditions will be clearly mentioned on the relevant product page where applicable.

9. Customer Responsibilities

To help us resolve your request smoothly, we recommend that you:

Check your order after receiving it
Keep the original packaging and accessories for at least the return period
Take pictures or videos if you notice any damage or delivery issue
Avoid using a damaged, defective, or incorrect product before contacting us
Provide correct and complete information when submitting a claim

10. Our Right to Review Requests

Servant Store reserves the right to:

Request reasonable evidence such as pictures, videos, order details, or parcel information
Inspect returned products before approving a refund or replacement
Decline requests that do not meet the conditions of this policy
Determine the most appropriate resolution based on the verified circumstances of each case

Our goal is always to deal with genuine customer concerns fairly and provide a reasonable solution.