Refund & Returns Policy

At Servant Store, we want you to shop with confidence. We aim to provide quality products and a smooth shopping experience. However, if you receive a product that is damaged, defective, incorrect, or otherwise qualifies under our return conditions, we are here to help.

Please read this policy carefully before submitting a return, replacement, or refund request.

Current 2-Day Return & Claim Policy

Currently, customers must inform Servant Store within TWO DAYS (48 HOURS) from the date of receiving their product if they wish to claim a product change, replacement, or refund under this policy.

To initiate a claim, customers must provide:

• Their order number and reason for the claim.

• A clear video showing the received product and the issue being reported.

• Clear pictures of the product, if necessary.

• Pictures of the outer parcel and shipping label, where required.

Important: Claims submitted after the two-day period may not be entertained. Every claim is subject to verification and approval by the Servant Store team.

Why Is Our Current Policy Limited to Two Days?

We sincerely value the trust our customers place in Servant Store. We also understand that a comfortable and flexible return policy is an important part of online shopping.

At present, Servant Store coordinates with multiple independent suppliers to fulfil orders. Unfortunately, some of these suppliers do not offer return or refund facilities. Despite these limitations, Servant Store is currently providing a two-day claim facility from its own end to address genuine customer concerns.

We are working towards an important improvement. In the near future, InshaAllah, Servant Store aims to manage all listed products directly through its own warehouse. Once this arrangement is established, we intend to introduce a more comfortable ONE-MONTH (30-DAY) CLAIM POLICY, giving customers greater flexibility and peace of mind.

Until then, we sincerely apologise to all our valued customers who trust us and appreciate their patience and understanding during this transitional period. Our commitment is to continuously improve our services and provide you with a better shopping experience.

Product Eligibility Conditions

To be considered for a return, replacement, or refund, the product should generally:

• Be unused and in its original condition.

• Be free from damage caused after delivery.

• Be returned with its original packaging, where applicable.

• Include all accessories, parts, manuals, tags, or complimentary items received with it.

• Not show signs of misuse, washing, installation damage, or unusual wear and tear.

Returns and refunds are not generally applicable to products purchased through Advance Payment. However, genuine complaints involving damaged, defective, or incorrectly supplied products will be reviewed in accordance with the relevant conditions of this policy.

Every return request is subject to verification by the Servant Store team.

Damaged Product Received

If you receive a product that is damaged, broken, or physically defective, please inform us within the current two-day claim period.

For quicker verification, we may request:

• Your order number.

• A clear video showing the received product and the damage.

• Clear pictures of the damaged product, where necessary.

• Pictures of the outer parcel and shipping label, where required.

Please keep the product and its packaging safe until your claim has been reviewed.

Wrong Product Delivered

If you receive a product different from the one you ordered, please contact our customer support team within two days of receiving it, along with your order details and a clear video of the received product. Additional pictures may also be requested.

Once the issue is verified, we may arrange an appropriate solution, which may include:

• Replacement with the correct product.

• Exchange, where applicable.

• Refund, if replacement is not possible.

Defective or Faulty Products

If a product has a manufacturing defect or does not function properly under normal use, please inform us within the applicable two-day claim period.

Our team may ask for a clear video, pictures, or other relevant details to understand and verify the issue.

After verification, we may offer a replacement, repair where applicable, exchange, or refund, depending on the nature of the issue and product availability.

How to Request a Return, Replacement, or Refund

The process is simple:

Step 1: Contact Us

Contact the Servant Store customer support team within two days of receiving your product and provide your order number and the reason for your request.

Step 2: Provide Evidence

Share a clear video of the received product and the issue. Additional pictures or other relevant information may also be requested.

Step 3: Verification

Our team will review your request and verify the reported issue.

Step 4: Return Instructions

If your request is approved, we will guide you through the return process and provide the necessary instructions.

Step 5: Pack the Product Safely

Pack the product properly, preferably in its original packaging, along with all applicable accessories and contents.

Step 6: Inspection and Resolution

Once we receive the returned product, it may be inspected to confirm its condition. After approval, we will process the applicable replacement, exchange, or refund.

Please do not send a product back without contacting us first and receiving return instructions.

Refund Policy

Once a returned product is received and approved after verification or inspection, the refund process will be initiated.

Please note:

• Refunds are issued for eligible and approved claims only.

• The refund will normally cover the product value, subject to the circumstances of the case.

• Delivery, courier, or handling charges may not be refundable unless the return is due to an error or fault on the part of Servant Store.

• Refund processing time may vary depending on the payment method and verification process.

• For Cash on Delivery orders, the refund method will be communicated and agreed upon with the customer.

Returns and refunds will generally not be entertained for products purchased through Advance Payment, except where a genuine issue attributable to the supplied product or Servant Store is verified and an appropriate resolution is approved.

We always try our best to resolve genuine customer concerns fairly and promptly.

Replacement Policy

A replacement may be offered when:

• A wrong product was delivered.

• The product was received damaged.

• The product has a verified manufacturing or functional defect.

• An eligible return is approved and a replacement is preferred.

Replacement is subject to product availability. If the same product is unavailable, we may offer an alternative solution such as an exchange or refund.

All replacement claims must be reported within the current two-day claim period.

Items That May Not Qualify for Return or Refund

A return, replacement, or refund request may not be accepted if:

• The request is made after the current two-day claim period.

• The product has been used beyond reasonable inspection.

• The product is damaged due to customer misuse, negligence, or mishandling.

• Required accessories, parts, or other included items are missing.

• The product shows damage caused by improper installation or use.

• The issue is due to normal wear and tear.

• The returned item does not match the product originally delivered by Servant Store.

Certain products may also have special return conditions due to their nature, hygiene requirements, or other applicable reasons. Any such conditions will be clearly mentioned on the relevant product page where applicable.

Customer Responsibilities

To help us resolve your request smoothly, we recommend that you:

• Check your order immediately after receiving the product.

• Inform Servant Store within two days if you identify any issue.

• Keep the original packaging and accessories until your claim is resolved.

• Record a clear video of the received product when submitting a claim.

• Take additional pictures if you notice any damage or delivery issue.

• Avoid using a damaged, defective, or incorrect product before contacting us.

• Provide correct and complete information when submitting a claim.

Our Right to Review Requests

Servant Store reserves the right to:

• Request reasonable evidence such as videos, pictures, order details, or parcel information.

• Inspect returned products before approving a refund or replacement.

• Decline requests that do not meet the conditions of this policy.

• Determine the most appropriate resolution based on the verified circumstances of each case.

Our goal is always to deal with genuine customer concerns fairly and provide a reasonable solution.

Advance Payment Products — Please Read Before Ordering

We sincerely apologise for any inconvenience, but products listed under our Advance Payment Products category are specially customized or manufactured through third-party workshops and manufacturing partners according to your order. As preparation and manufacturing costs are committed in advance, these products are generally not eligible for returns or refunds due to a change of mind or personal preference.

However, your satisfaction and trust are important to us. If you receive a faulty, damaged, incorrect product, or if any mistake or mishandling occurs on the part of Servant Store, we sincerely apologise for the inconvenience. In such cases, your complaint will be properly addressed, and an eligible return, replacement, exchange or refund will be fully considered and arranged as appropriate, after verification.

We kindly request you to review the product details and conditions carefully before placing your order. We appreciate your understanding, patience and continued trust in Servant Store.

For the convenience of our well-honored customers, Servant Store team has highlighted all the products of advance payment with Yellow Highlighted Labels, written clearly “Advance Payment” on products images, displayed in our store catalog.

Please review the product description, specifications, price and conditions carefully before confirming your order. We want you to feel comfortable and fully informed before making a purchase.

Contact Us

If you have any questions about returns, replacements, or refunds, please contact us through our official channels.

Servant Store

Website: www.servantstore.com

Email: servantstoreonline@gmail.com

Contact Us Form: Click Here

WhatsApp/Phone: +92 333 7334338